Politique d’expédition
Delivery & Shipping
We ship suspension and chassis parts across the European Union from our warehouse in Lithuania. Below you will find our delivery destinations, costs, timeframes and everything you need to know about tracking your order.
Where We Ship
We currently deliver to the following destinations:
- Lithuania — our home market
- European Union — Belgium, Finland, France, Germany, Italy, Latvia, Netherlands, Poland, Portugal, Spain, Sweden
If your country is not listed, we are unable to deliver there at this time. Deliveries to remote islands and certain outlying territories may be excluded or subject to a surcharge — this is shown at checkout before you pay.
Shipping Costs
All prices are shown in euro (EUR). Your exact shipping cost is calculated at checkout once your delivery address is entered.
Orders of €500 and above ship free to every destination we deliver to. The same three rates apply everywhere — Lithuania and the rest of the European Union alike.
| Order subtotal | Shipping |
|---|---|
| Under €100 | €9.99 |
| €100 – €499.99 | €14.99 |
| €500 and above | Free |
The subtotal used is the value of the parts in your basket, before shipping. There are no size or weight surcharges — the rate you see at checkout is the rate you pay.
Delivery Times
Total delivery time is made up of two parts: dispatch time (how long we take to pick, pack and hand your order to the carrier) and transit time (how long the carrier takes to reach you).
In-stock orders are dispatched within 1–2 business days of payment confirmation. Transit times from dispatch are as follows:
| Destination | Transit Time |
|---|---|
| Lithuania | 1–2 business days |
| Latvia & Poland | 2–4 business days |
| Rest of European Union | 3–7 business days |
These are estimates, not guarantees. Delivery can take longer during peak periods and public holidays.
Order Processing
Orders placed and paid for before 14:00 EET on a business day enter the same day's picking run. Orders placed after the cut-off, at weekends, or on Lithuanian public holidays are processed on the next business day.
Business days are Monday to Friday, excluding public holidays. We do not dispatch on weekends or public holidays.
Carriers
We work with established European carriers including DPD, GLS and DHL. The carrier for your order is chosen based on your destination, the size and weight of the parts, and the fastest available route.
Order Tracking
As soon as your order leaves our warehouse we will email you a dispatch confirmation containing your tracking number and a link to follow your parcel. Tracking information usually becomes active within 24 hours of dispatch.
If you have not received a dispatch email within 2 business days of ordering, please see our Order Tracking page or contact us with your order number.
On-Request & Backorder Items
A large part of our catalogue is listed as available on request. These parts are not held in our own warehouse — they are ordered from the manufacturer or supplier once your order is confirmed.
- We confirm availability and lead time with the supplier after your order is placed
- Typical lead time is 5–15 business days before dispatch, depending on the supplier
- Standard transit times then apply on top of the lead time
- We will email you with the expected date once the supplier confirms
- If a part cannot be sourced, we will contact you to offer an alternative or a full refund
If your order contains both in-stock and on-request parts, we will normally hold the order and ship it complete. Let us know when ordering if you would prefer a split delivery.
Customs & Duties
We ship only within the European Union, so every order is delivered duty paid — no import duties, taxes or carrier clearance fees apply on arrival. The price you pay at checkout is the full price.
Damaged or Lost Shipments
Please inspect your parcel on arrival. If the outer packaging is visibly damaged, note this with the driver where possible and photograph the parcel before opening it.
- Damaged goods — contact us within 7 days of delivery with photographs of the packaging and the affected parts
- Missing items — contact us within 7 days of delivery quoting your order number
- Lost parcels — if tracking has not updated for 7 business days, contact us and we will open a claim with the carrier
We handle the carrier claim on your behalf and will arrange a replacement or refund once it is resolved.
Returns
Changed your mind or ordered the wrong part? You may return unused items in their original packaging within 30 days of delivery. Full details and the returns procedure are on our Returns & Exchanges page.
Need Help?
If you have a question about a delivery, the fastest way to reach us is through our Contact Us page. Please have your order number ready so we can help you straight away.